INTRODUCTION

Welcome to Halo Internet ("we," "our," or "us"). We are committed to protecting your privacy and providing you with a secure experience while using our internet service provider (ISP) services and applications.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that we receive through our services, including our website and mobile applications. Our privacy practices are designed with a simple principle in mind: we collect only what is necessary for authentication and billing purposes.

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INFORMATION WE COLLECT

Account Information

• Name, address, email address, and phone number

• Account credentials (username and password)

• Billing information and payment details

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Service Usage Information

• Service connection data necessary for authentication

• IP address allocation information

• Technical support records when you contact our customer service

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We do NOT collect:

• Your browsing history

• The content of your communications

• App usage data

• Location tracking data beyond what is necessary for service provision

• Any analytics about how you use the internet

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HOW WE USE YOUR INFORMATION

We use the information we collect solely for the following limited purposes:

• To provide, maintain, and improve our services to you

• To process payments and send billing information

• To authenticate your identity when you access your account

• To communicate with you about service updates, outages, or maintenance

• To respond to your inquiries and provide customer support

• To comply with legal obligations

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DATA SHARING AND DISCLOSURE

We will never share your personal information with any third party for marketing, advertising, or other commercial purposes.

We may only share information in the following limited circumstances:

• With third-party service providers who help us with payment processing or customer support, but only as necessary to provide our services (these providers are bound by contractual obligations to keep personal information confidential)

• When required by law, such as in response to a valid legal process (subpoena, court order, etc.)

• To protect our rights, privacy, safety, or property

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DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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DATA RETENTION

We keep your personal information only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes. When we no longer need personal information, we securely delete or anonymize it.